Customer service
How can we help you?
Cookies
We use various cookies to ensure an optimal website experience. This has a number of advantages:
- This way we can continuously improve the website and help you even better with your job
- As a visitor, you don't have to keep entering the same information
To make optimal use of our website it is necessary to accept our cookies. You can of course also disable cookies, but then our site may not work optimally. In addition, you can delete all information previously stored through your browser settings. How to disable or delete cookies is explained here:
This cookie policy was last modified on: 1 September 2020.
Below you can read an explanation of the different cookies we use:
Functional cookies
| Type | Names | Purpose/Description | Share information? | Maximum retention time |
|---|---|---|---|---|
| TOSIZE.it | frontend_cid, frontend, omz_accept_cookies, persistent_shopping_cart, PHPSESSID, tve_secret, sesh | Temporarily store information from your session (website visit). This means, for example, that you do not have to fill in a form again when you reload a page, or do not fill in all the fields correctly at once, so you can fill your shopping cart, for example. | We do not share your information with third parties. | 1 year |
| Freshdesk | CHATSESS, cookietest, io, sdata, sid, pnctest, GUID, _fw_crm_v | Cookies are required for freshdesk to work. Consider, for example, the chat function. | Freshworks shares anonymous data with third parties. | 1 year |
Analytical cookies
| Type | Names | Purpose/Description | Share information? | Maximum retention time |
|---|---|---|---|---|
| Google Analytics | _dc_gtm_UA-#, _ga, _gali, _gid | With Google Analytics we measure how you use our webshop and how you found us. We use this knowledge to improve our sites. Without this cookie we will miss your data. As a result, we do not see how you use our sites and you will have to wait longer for improvements | Google does not share anonymous data with third parties. | 2 year |
| Hotjar | _hjid, _hjIncludedInSample, _hjTLDTest _hjClosedSurveyInvites, _hjDonePolls, _hjMinimizedPolls, _hjDoneTestersWidgets, _hjMinimizedTestersWidgets, | Hotjar keeps track of what you click on on our sites. This allows us to optimize our pages so that we show the most relevant information in the best places. The cookies that Hotjar places are to see whether you are a new or returning visitor, and to not show pop-ups multiple times. | Hotjar does not share anonymous data with third parties. | 1 year |
| _pinterest_cm, user, UserMatchHistory | These cookies see which products you view. This way we can show you relevant advertisements on Pinterest. Without these cookies you will miss out on personal offers. | Pinterest shares data with third parties. | 1 year | |
| lang, bcookie, bscookie, lidc, lissc | Used by the social networking service, LinkedIn, to track the use of embedded services. | LinkedIn shares anonymous data with third parties. | 2 year | |
| Youtube | YSC, yt-remote-cast-installed, yt-remote-connected-devices, yt-remote-device-id, yt-remote-fast-check-period, yt-remote-session-app, yt-remote-session-name, VISITOR_INFO1_LIVE, GPS | Registers a unique ID to keep statistics of which videos from YouTube the user has seen and stores the user's video player preferences using embedded YouTube video. | YouTube shares anonymous data with third parties. | 179 days |
| Yahoo | B, GUC, IDSYNC | Collects anonymous data related to the user's website visits, such as the number of visits, average time spent on the website, and which pages have been loaded. The recorded data is used to categorize the interests and demographic profiles of the users with the aim of tailoring the website content to the visitor. | Yahoo shares anonymous data with third parties. | 1 year |
| Criteo | gdpr_status, anj, c, CMID, CMPRO, CMPS, CMRUM3, CMST, cookieJartestCookie, i, lidid, na_id, uuid2, tuuid, TestIfCookieP, tluid, umeh, um, __ID, SSCookie, uids, um, v1_151 | Collects visitor data related to the user's visits to the website, such as the number of visits, average time spent on the website and which pages have been loaded, for the purpose of serving targeted advertisements. | Criteo shares anonymous data with third parties. | 1 year |
| Pubmatic | pugt, KRTBCOOKIE_# | Determines how often the cookies are updated in the visitor's browser. This is used to optimize the server efficiency of the website. | Pubmatic shares anonymous data with third parties. | 29 days |
| Bing | MUID, _uetsid | This is used by Microsoft as a unique user ID. The cookie enables user tracking by synchronizing ID across many Microsoft domains. | Microsoft shares anonymous data with third parties. | 1 year' |
Marketing cookies
| Type | Names | Purpose/Description | Share information? | Maximum retention time |
|---|---|---|---|---|
| IDE, test_cookie, _gcl_au, 1P_JAR, NID, CONSENT, DV, UULE | These cookies see which pages you view. This way we can show you relevant advertisements on our (partner) sites. We may track how many times you have seen an advertisement, whether you click on advertisements and whether you place orders after seeing or clicking an advertisement. Without this cookie you will miss out on personal offers. | Google does not share anonymous data with third parties. | 10 year | |
| fr, _fbp, lu, xs, s, presence, act, c_user, csm, p, datr | These cookies see which products you view. This way we can show you relevant advertisements on Facebook. Without these cookies you will miss out on personal offers. | Facebook does not share anonymous data with third parties. | 2 year | |
| Criteo | _li_ss, A3, rlcdn, APID, APIDTS, criteo, criteo_write_test, csync, cto_tld_test, data-c, deuxesse_uxid, obuid, ouid, pid, PUBMDCID, pxrc, rlas3, s/28292, stx_user_id, t_gid, taboola_vmp, tuuid_lu, uid, uu, tu, tt_viewer, ayl_visitor | Collects visitor data related to the user's visits to the website, such as the number of visits, average time spent on the website and which pages have been loaded, for the purpose of serving targeted advertisements. | Criteo shares anonymous data with third parties. | 1 year |
Frequently asked questions
All answers at a glance